At Bespoke Image we strive to give our clients the finest online experience which includes assisting you to understand our return process and policy

Please read through the return requirements and if all is in order, don’t hesitate email us (hello@bespokeimage.co.za)  and we will happily assist with the return/exchange of your item/s.

• Client can post their return within 7 days of receiving their item. No return/exchange is valid after this period.
• Unfortunately, no sale items can be returned, exchanged or refunded.
• Item/s should be in their original condition, unworn, unwashed and unstained.
• For hygienic purposes, Bodysuits/Swimwear/Hair Accessories/Accessories cannot be returned, exchanged or refunded. Please be sure to choose the correct size/item. If you are unsure please don’t hesitate to contact us.
• Item/s can be returned for store credit only. By purchasing on this website you confirm and accept this term.
• Client will have to cover the cost of return postage. Our team will arrange collection and the amount will be debited from store credit.
• Once the item is received in the recommended condition, store credit will be emailed to the client to use with the next order.
• Store credit expires after 12 months unless prior arrangements are made with the team.
• Store credit will be equal to the amount of the item returned less courier/postage cost.
• Postage/Courier costs cannot be returned/refunded.

Please note that by completing a purchase on www.bespokeimage.co.za you agree and confirm to the above conditions with regards to exchanges/returning of items.
Please send an email to hello@bespokeimagesa.co.za should you wish to book a return.
You will receive correspondence in 24 hours from Monday to Friday (excluding public holidays) via email and a credit will be sent to you once the item is back in stock and in recommended condition.

Please don’t hesitate to contact us should you have any queries or questions in this regard.
The team is more than happy to assist and the return process should not take more than 5 working days.

Thanks, beautiful.